

If it is a PoE camera and not powered, check to see if it is plugged into a PoE switch or midspan. Many times these LED's may be concealed inside the camera's housing. Most cameras have LED's that indicate the camera's power status, and if it is connected to and transmitting data to the network. Verify Camera Power and connection: If possible, look at the camera to make sure it is powered up. The ARP command listed in Tip 3 can help with this.

A simple "fat finger" while inputting the camera's address, gateway or subnet can cause all kinds of havoc.
#YI APP FOR MAC MAC#
In a similar manner to ping in Tip 2 above, the ARP command can be used to show the IP and MAC addresses of devices connected to the network, just type "arp -a" at the command prompt.Ĭonfirm IP Addresses are not conflicting: Take care that two devices are assigned the same address, because this often has the result of 'cancelling out' network access to either device. It's good practice to keep a record of the MAC and IP addresses of installed cameras for troubleshooting purposes. If you need help with this process, review this IPVM Basic Networking Tutorial on using manufacturer's camera discovery utilities, pinging cameras and setting your PC's IP address to be on the same network as the camera. If you are receiving proper connection replies, use a web browser or the manufacturer's discovery utility to connect to the camera. For example, if your camera's address is There can be many reasons for that, the most basic being that the camera and the computer are on different networks or subnets.
#YI APP FOR MAC WINDOWS#
Ping the camera and discover it: Type " cmd " into the Windows search box to open a DOS command prompt and the use the "ping" command to see if you can connect to the camera. This step is the least difficult and cheapest to perform, one only has to remove power, wait 10 or 15 seconds, and then restore power. Simply restarting the camera gives the chance for cache to flush, settings to recalibrate, and connections to be renegotiated. Reboot the camera: Some consider the 'Golden Rule' of IT troubleshooting to first reboot the device before proceeding. In this note, we detail the Top 10 basic troubleshooting tips for IP camera connections. Every technician should have a few basic troubleshooting techniques up their sleeve to get IP cameras online and working. As IP video matures, the technology gets easier to configure, but it is still far from "plug and play". Despite everything looking correct, it can still take some extra effort to bring IP cameras up and operational. Leave a Reply Cancel reply Your email address will not be published.Troubleshooting IP cameras can be tricky and frustrating. Notify me of follow-up comments by email. Save my name, email, and website in this browser for the next time I comment. Your email address will not be published. Endeavoring to influence an existence I love out of what I do. It shows live video streaming of cam in HD quality along with video recording and playback.Īll recorded videos and pictures can be stored on cloud storage.

#YI APP FOR MAC INSTALL#
It may take some time to install it on a PC. See live streaming of cam directly on the app in HD quality. All of its workings are done through an internet connection. It automatically detects the Public IP for the network cam. The procedure of connecting Cam with this app is very simple.Īll you need to do is to log in the app. View these videos anytime or anywhere you want to. You can store all the videos and pictures directly on cloud storage. This application also includes a cloud storage facility. Besides live streaming, it supports video recording and playback. YI Home app shows real-time video and audio anytime and anywhere. Connection - Why can't I find my device when searching for it on the app? Why is the app saying I entered the wrong password? What happened to the other devices? Security - Can people from your company see my video?Ĭan I use my older card? Without a router, what should I do if the card is full? Night Vision - Are there only black-and-white images at night? Are the images still clear? Alert Notifications - How do I turn on the alert notification feature? Sharing - Can my family watch the video at the same time? Recorded Video - Why can't I see my recorded videos? Video Quality - How do I increase the sound volume? Why is there image but no sound?This application easily connects security cams made by YI Technologies, Inc.
#YI APP FOR MAC UPDATE#
Sometimes you need to manually update the firmware to recover the camera. Normally you can update the camera firmware via App.
